Frequently Asked Questions
Clear, honest answers to help you understand how South East Sleepers supports your Airbnb — stress-free, profit-focused, and professionally managed.
Q: What exactly does South East Sleepers manage for me?
We handle everything your short-term rental needs: guest messaging, bookings, pricing optimisation, cleaning & laundry, inspections, maintenance coordination, restocking, guest issues, check-in support, and calendar management.
You get truly hands-off hosting with total transparency.
Q: How do your fees work?
We operate on a simple percentage of each booking, with no hidden fees, no long contracts, and no upfront charges.
If you don’t earn, we don’t earn.
Q: Do I need to sign a long-term contract?
No. We don’t lock hosts into long agreements.
We work on trust, performance, and results, not contracts.
You stay because you want to — not because you’re stuck.
Q: How fast can you get my property ready to start hosting?
Most properties can be onboarded and ready for guests within 7–14 days, depending on the state of the property.
This includes setup, photography, listing optimisation, pricing setup, housekeeping schedule, and essentials stocking.
Q: What if a guest damages my property?
We handle the entire process for you:
• reporting
• evidence collection
• communication with Airbnb
• claiming through Airbnb AirCover
You’re protected — and we take care of the admin.
Q: How do you make sure my property stays clean and well-maintained?
We use professional cleaners, detailed cleaning checklists, and perform regular inspections after turnovers.
You’ll receive photos after every clean, and any maintenance issues are flagged instantly.
Q: How do you maximise my occupancy and revenue?
We use real-time pricing tools, seasonal strategies, market trend analysis, and manual adjustments to ensure you always hit the highest possible nightly rate and occupancy.
We continually optimise your listing — not set-and-forget.
Q: Can I still use the property myself?
Of course.
Just block out the dates you want — or we can do it for you.
You have full control over personal stays.
Q: What areas do you cover?
We manage Airbnb and short-term rentals across East Sussex, West Sussex, Brighton, Kent, Surrey, and the soon the rest of the UK.
Even if you’re outside this area, we can still help — just ask.
Q: Is Short-term letting legal?
Yes. Short-term letting of your own property is entirely legal in England. There are currently no national licensing requirements, though we stay across any local council changes in the areas we operate and will flag anything relevant to you before going live.
Q: What about my mortgage?
Most buy-to-let mortgages require you to notify your lender before switching to short-term letting. Some lenders are absolutely fine with it, others require a product switch — it is typically a 10-minute call to your lender or broker and most are accommodating. We can advise on what to say.
Q: What about insurance?
Standard landlord insurance typically does not cover short-term guests. Airbnb’s AirCover provides £2.5 million in host damage protection per booking. We also recommend landlords hold a short-term let insurance policy alongside this and can recommend providers we have worked with.
Q: I have more questions — how can I get in touch?
We’re here to help anytime.
Reach out directly at:
📧 Jake@southeastsleepers.com
📞 +44 7303150220
Ready to Transform Your Airbnb Into a Hands-Off, High-Profit Asset?
Book a free consultation call and get a personalised revenue estimate for your property
— No pressure, no contracts. Just clear insights and expert co-hosting guidance.
Local Experts Based in the South East
Fast Response — Usually Within 1 Hour
Fully Transparent, No Hidden Fees